Master Terms of Service & Booking Agreement

EFFECTIVE DATE: April 12, 2025
EXECUTING ENTITY: Himalayan Haze LLC
AUTHORIZED D/B/A: The Rental Cars | The Rental Radar | Travel Services
CORPORATE CONTACT: 1-888-791-8612 | +1-808-444-5243
ELECTRONIC CORRESPONDENCE: Carrental@reservationsdes.com

This legally binding agreement (the "Agreement") is entered into by and between Himalayan Haze LLC, operating under the authorized brand names "The Rental Cars", "The Rental Radar", and/or "Travel Services" (hereinafter collectively referred to as the "Company"), and the individual utilizing said booking services (hereinafter referred to as the "Client"). By utilizing the Company’s booking services, remitting payment information via telephone to authorized agents, and/or receiving this electronic document, the Client expressly acknowledges, understands, and agrees to be bound by the following Terms of Service.

Article I: Nature of Representation & Service Fulfillment

  • Independent Booking Agency: The Company operates strictly as an independent, third-party reservation facilitator. The Company does not possess, operate, insure, or maintain vehicular rental fleets. The Company acts solely to connect the Client with established rental suppliers (e.g., Enterprise, Hertz, Avis).
  • Execution of Service: The Client acknowledges that the Company's fiduciary and operational service is considered 100% fully rendered, executed, and completed at the exact moment a reservation is secured and a valid booking confirmation number is provided to the Client.
  • Absence of Affiliation: The Company does not impersonate or legally represent any specific rental car brand. The Client acknowledges they are knowingly retaining the Company as an independent third-party agent.

Article II: Financial Consideration & Billing Descriptors

  • The Booking Service Fee: The financial consideration processed by the Company is strictly a non-tangible Booking Service Fee compensating the Company for agent labor, digital platform usage, and reservation execution.
  • Authorized Billing Descriptors: The Client expressly authorizes Himalayan Haze LLC to charge the provided payment instrument. The Client acknowledges that the charge shall appear on their financial statement under one of the Company's authorized merchant accounts. The billing descriptor shall read as one of the following: "THE RENTAL CARS", "THE RENTAL RADAR", or "TRAVEL SERVICES".
  • Exclusion of Counter Charges: The Company's Booking Fee EXCLUDES the cost of the actual physical car rental, daily operational rates, local taxes, vehicular insurance, or mandatory security deposits. The Client holds sole responsibility for remitting these subsequent payments directly to the rental fleet provider.

Article III: Rental Counter Limitations & Disclaimers

The Company assumes no liability, and no refunds of the Booking Fee shall be issued, in the event the physical rental agency refuses to release a vehicle to the Client. The Client bears sole and absolute responsibility for satisfying the rental agency’s independent underwriting requirements, which universally mandate the presentation of:

  • A valid, unexpired driver’s license in the primary driver's name.
  • A major physical credit card in the primary driver's name possessing sufficient available credit for a mandatory security deposit. (Note: Debit cards, prepaid cards, and digital banking instruments are routinely prohibited).
  • Proof of minimum age requirements, subject to the agency's sole discretion.
  • An acceptable driving record, free of major infractions.

Article IV: Vehicle Condition & Liability Waiver

As the Company does not inventory or maintain any vehicles, the Company accepts zero liability for the condition, mechanical reliability, or availability of specific vehicle classes at the rental counter. All grievances regarding the physical vehicle or customer service at the physical lot must be directed exclusively to the rental fleet provider. The Client hereby indemnifies and holds the Company harmless from any such claims.

Article V: Cancellation & Forfeiture Policy

  • Standard Cancellation: The Client may terminate their booking with the Company for a full refund of the Booking Fee within twenty-four (24) hours of the initial transaction, provided said cancellation occurs prior to the scheduled vehicle pick-up time.
  • Non-Refundable Conditions: Cancellations requested after the permitted window, or failure to retrieve the vehicle at the scheduled time (a "No-Show"), shall result in the total forfeiture of the Booking Fee.
  • Cancellation Procedure: All termination requests must be executed directly through the Company via phone at 1-888-791-8612. Canceling the reservation directly with the rental fleet provider does not terminate or refund the Company's Booking Fee.

Article VI: Zero-Tolerance Payment Dispute Policy

Himalayan Haze LLC maintains rigorous fraud-prevention protocols. By entering into this agreement, the Client agrees to the following stipulations regarding payment disputes:

  • Mandatory Good-Faith Resolution: The Client agrees to contact Company support at 1-888-791-8612 to attempt a good-faith resolution prior to initiating any chargeback with their issuing financial institution.
  • Evidentiary Submission: In the event of a chargeback filed under "Services Not Received," "Fraud," "Unrecognized Transaction," or equivalent codes, the Company shall formally submit this Agreement, the Client's recorded verbal authorization, IP address logs, and electronic delivery timestamps to the financial institution as compelling evidence of service completion.
  • Collections & Penalties: Should a fraudulent or unwarranted chargeback be initiated, the Company reserves the right to contest the claim, permanently suspend the Client, and pursue the recovery of lost funds—including all chargeback penalty fees assessed by payment processors—through licensed third-party collections and reporting agencies.

Article VII: Right to Modify & Severability

Himalayan Haze LLC reserves the unilateral right to update, modify, or amend this Agreement at any time without prior notice. Continued use of the Company's services constitutes formal acceptance of updated terms. If any provision of this Agreement is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render this Agreement unenforceable or invalid as a whole.

This document constitutes the entire legally binding agreement between the Client and Himalayan Haze LLC (operating as The Rental Cars, The Rental Radar, and Travel Services).
Document ID: HH-TOS-04122025